Founders
HomeGuard Incorporated Founders
James Steffenson Jr.
President
With a family tradition in the Pest Control industry, Jim Steffenson began his career at the age of twelve working for his father at J.H. Steffenson Termite. With a tremendous work ethic and leading industry knowledge he co-founded HomeGuard Incorporated with Jim Hessling in 1988. Jim Steffenson’s extensive management experience and leadership skills has helped make HomeGuard Incorporated the premier real estate inspection and repair company in Northern California that it is today. Jim Steffenson now resides in San Jose, California with his wife Raylene and daughter Ashley and is proud of his successful adult children Jim Steffenson III and Nachelle Bastianelli.
James Hessling
Chief Financial Officer / Chief Executive Officer
While attending San Jose State University with a major in International Business, Jim Hessling began a career in real estate and eventually launched several successful real estate related businesses. Due to his many years of business experience, Jim Hessling has developed a remarkable acumen and financial savvy when it comes to business matters. With this expertise, he successfully manages financials, people and resources to ensure premier quality service to the customers of HomeGuard Inc. Jim currently lives in Morgan Hill, California and is happily married to his beautiful wife, Joan.
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On time, performed work, and everyone was very professional. I will use your services again.
Repairs completed as agreed, on time and the home was left in perfect condition.
From booking the follow-up inspection to the post-treatment check-in, it was all really smooth. Communication was great throughout the process including the follow-up calls. The team that came out to perform the treatment was friendly, professional, and efficient. If only HomeGuard could perform all repairs we would be set!
Good communication while scheduling. Great follow-up. Repair persons arrived on time and performed work quickly with minimal disruption.
Excellent Service. Excellent Follow up on work performed. Totally Satisfied!
From first contact to HomeGuard, Susan Wilmore whom answered the phone was always at ease, knew what my requests were and was able to make the process perfect. My Concierge, Serena Mason’s smooth handling of the roof repairs that I requested. Then the repair man who came was very polite complied with the Covid-19 directions of wearing a face-mask. (Wish I had his name!!) Great experience, all around!!
I am very impressed with HomeGuard. They kept me posted on the plan of work all along the way. Staff is pleasant and efficient and everything was done according to the agreement. Very professional. I recommend them highly.
The tech was outstanding. Kept us informed every step of the way, did a fabulous job, and did a thorough walk through when he was done. Best yet also cleaned up after himself. The repairs were so good, I thought for a second about not moving.
Excellent customer service, very kind and polite.
They contacted me regularly via phone and email and when I needed anything they answered promptly
This company has amazing, reliable, quality, efficient, intelligible contractors. The contractor that installed my central A/C, his name was IGOR with is trainee Brandon. They were respectful and addressed all my questions.
I have experienced with multiple HVAC companies that would circle around questions without ever giving you tips but money out of you.
This man is true to what he says and I believe every contractor should be because customers can feel, hear, see, just sense everything out of someone who just wants to over sell.I will consider this company but specifically ask for IGOR. You get the work out of what you pay for and it is quality. I am a satisfied customer with newly installed A/C. Thank you Home Guard and IGOR and Brandon.
Every possible effort to communicate was employed. On those occasions when I was unable to answer their call, an e-mail arrived before I could check voice mail. Grateful for that.
Communication for the work execution was fantastic… calls and emails to confirm scheduled appointment and also after work was complete.
“We were very happy with “Tony” as he was prompt, dilligent, and detailed with the inspection. He reviewed all the findings with us before he left. We received the report the following day…”
“The inspectors are thorough and knowledgable and the entire staff is very friendly.”
“As a real estate professional my reputation rides on not only the service I provide but the services the vendors I suggest provide. In 13 years…”
