HomeGuard Incorporated Repairs Concierge
The Repairs Concierge Team is here to guide you every step of the way, keeping you in the loop on what’s happening and when to expect it—because we know peace of mind makes all the difference!
Repairs Concierge
On time, performed work, and everyone was very professional. I will use your services again.
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Repairs completed as agreed, on time and the home was left in perfect condition.
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From booking the follow-up inspection to the post-treatment check-in, it was all really smooth. Communication was great throughout the process including the follow-up calls. The team that came out to perform the treatment was friendly, professional, and efficient. If only HomeGuard could perform all repairs we would be set!
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Good communication while scheduling. Great follow-up. Repair persons arrived on time and performed work quickly with minimal disruption.
– Ed Rampone
Excellent Service. Excellent Follow up on work performed. Totally Satisfied!
– Jeff Henderson
From first contact to HomeGuard, Susan Wilmore whom answered the phone was always at ease, knew what my requests were and was able to make the process perfect. My Concierge, Serena Mason’s smooth handling of the roof repairs that I requested. Then the repair man who came was very polite complied with the Covid-19 directions of wearing a face-mask. (Wish I had his name!!) Great experience, all around!!
– Connie Skogen
I am very impressed with HomeGuard. They kept me posted on the plan of work all along the way. Staff is pleasant and efficient and everything was done according to the agreement. Very professional. I recommend them highly.
– Donita S.
The tech was outstanding. Kept us informed every step of the way, did a fabulous job, and did a thorough walk through when he was done. Best yet also cleaned up after himself. The repairs were so good, I thought for a second about not moving.
– Phil Menelwitz
Excellent customer service, very kind and polite.
They contacted me regularly via phone and email and when I needed anything they answered promptly– Customer
Every possible effort to communicate was employed. On those occasions when I was unable to answer their call, an e-mail arrived before I could check voice mail. Grateful for that.
– Don Hughes
Communication for the work execution was fantastic… calls and emails to confirm scheduled appointment and also after work was complete.
– Kris Adams
Why the Repairs Concierge Team Matters to You
We know repairs can feel overwhelming, so our Repairs Concierge Team is here to make the process smooth, stress-free, and on schedule. Your personal point of contact will ensure everything runs like clockwork—from meeting contractual obligations, such as leak-free roofs or termite certifications, to preparing your home for sale. Above all, we’re committed to giving you confidence, peace of mind, and minimizing any inconvenience along the way.
What to expect from the Repair Concierge Team
- Personal Introduction: The day after your repairs are scheduled, a HomeGuard Concierge Team Member will reach out via call or email to introduce themselves as your dedicated point of contact.
- Job Kickoff Updates: Before work begins, we’ll check in with you 15-30 minutes ahead of time to confirm the contractor’s arrival and the work planned for that day.
- Daily Status Updates: At the end of each business day—before 6:00 PM—we’ll provide you with a job status update, so you’re always in the know.
- Wrap-Up Communication: When your project nears completion, we’ll share the Notice of Completion (NOC) arrival time and let you know to expect a quick feedback survey two days later.
- Ensuring Satisfaction: One day after the NOC is sent, we’ll follow up to confirm you’re satisfied with the work and your overall experience.
At every step, we’ve got your back—because repairs shouldn’t feel like a headache. We’re here to keep things clear, easy, and on track!
