We are putting the health and safety of homeowners, buyers, REALTORS®️, and HomeGuard employees first during the Coronavirus Crisis.
Click here for our detailed COVID-19 inspection policy.
Termite, Home, Roof Inspections, and NHD Reports
Termite, Home, Roof Inspections, and NHD Reports
Excellent Service. Excellent Follow up on work performed. Totally Satisfied!
From first contact to HomeGuard, Susan Wilmore whom answered the phone was always at ease, knew what my requests were and was able to make the process perfect. My Concierge, Serena Mason’s smooth handling of the roof repairs that I requested. Then the repair man who came was very polite complied with the Covid-19 directions of wearing a face-mask. (Wish I had his name!!) Great experience, all around!!
I am very impressed with HomeGuard. They kept me posted on the plan of work all along the way. Staff is pleasant and efficient and everything was done according to the agreement. Very professional. I recommend them highly.
The tech was outstanding. Kept us informed every step of the way, did a fabulous job, and did a thorough walk through when he was done. Best yet also cleaned up after himself. The repairs were so good, I thought for a second about not moving.
Excellent customer service, very kind and polite.
They contacted me regularly via phone and email and when I needed anything they answered promptly
Every possible effort to communicate was employed. On those occasions when I was unable to answer their call, an e-mail arrived before I could check voice mail. Grateful for that.
Communication for the work execution was fantastic… calls and emails to confirm scheduled appointment and also after work was complete.
“We were very happy with “Tony” as he was prompt, dilligent, and detailed with the inspection. He reviewed all the findings with us before he left. We received the report the following day…”
“The inspectors are thorough and knowledgable and the entire staff is very friendly.”
“As a real estate professional my reputation rides on not only the service I provide but the services the vendors I suggest provide. In 13 years…”
We want you to know that at HomeGuard Incorporated, we are working to promote safety first to you and your families, and to our employees. We are making every effort to help prevent the spread of the virus and we understand that our employees and company policies play an important part. You will notice we have enacted policies such as not shaking hands when we meet, less face to face meetings, and wearing protective equipment. Behind the scenes, we are cleaning and disinfecting our offices, and washing hands between stops.
During this time we are asking our employees to be extra diligent with safety measures, to not work if they are feeling ill in any way, and to self-quarantine, if they or any of their family members have been exposed to COVID-19. To limit exposure to the virus, we are asking that only if necessary, direct buyers and their Realtors attend the inspections. If the occupant is home, please remind them to keep the social distancing standard with the inspectors. We ask all parties who are not feeling well to stay home and not attend the inspections. If the owner or occupant of the house is not feeling well, is elderly or at-risk, or has been exposed to the virus, please call us and we will reschedule the inspections to a time when the occupant will not be disturbed and the structure can be safely entered. The spread of the virus has us all on high alert, but if we all work together then we can keep everyone safe.
HomeGuard Inspectors are to follow The Center for Disease Control and Prevention (CDC) and The National Institute for Occupational Safety and Health, (NIOSH), which have existing guidelines and combinations of recommendations and approaches to conserve respirator supply while safeguarding worker’s health during shortages in pandemic situations. All inspectors are to use an additional respirator separate from their crawlspace-subarea mask for multiple face-to-face encounters with clients, in a clean environment, (such as) the interior of the home during ( iPad summary/face-to-face ) interactions but removing the respirator (‘doffing’) after each encounter with clients. The respirator is stored in between encounters to be put on (‘donned’) again before the next encounter with clients.
Provided by KY-KO Roofing Systems